Bet Alice Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the online casino and sportsbook services we operate. They set out the relationship between you and us, Bet Alice, and explain your responsibilities, the services we provide, and how we handle payments, promotions and disputes. Please read them carefully and contact support if you need clarification.

Account responsibilities

You are responsible for the accuracy of the personal information provided when registering and for keeping your login details secure. Do not share your password or allow others to access your account. We may require identity and address verification (KYC) before allowing withdrawals or when we reasonably suspect account misuse. We reserve the right to suspend, restrict or close accounts where there is suspected fraud, money laundering, bonus abuse or breach of these terms.

Eligibility requirements

Only users aged 18 or over may open an account. Access may be restricted in certain jurisdictions; it is your responsibility to ensure that you are permitted by local law to use our services. You must not hold more than one personal account and must not be on any self-exclusion or exclusion list. We may refuse registration where eligibility cannot be confirmed.

Acceptable platform use

Use the platform for lawful, personal play only. Prohibited activity includes collusion, automated play (bots), fraudulent behaviour, chargebacks, staking strategies intended to bypass wagering rules, and attempts to manipulate games or outcomes. We may monitor play and take action if patterns suggest unfair advantage or abuse.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which form part of these conditions. Eligibility, minimum deposit, wagering requirements, game contribution and maximum bet limits vary by promotion. Certain payment methods may be excluded from promotional offers. Bonus funds and free spins may expire if wagering conditions are not met. Misuse of promotions may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods. Deposits are usually credited immediately, while withdrawals are subject to identity and source-of-funds checks and may take additional time to process. Transaction limits and processing times depend on the chosen method. External fees imposed by payment providers may apply. We may withhold, reverse or refuse transactions where required by law or where we reasonably suspect suspicious activity.

Dispute resolution

If you have a complaint, contact our support team with full details and any supporting evidence. We will investigate and aim to resolve matters promptly. If you remain dissatisfied after our internal review, we will provide information on further steps to take; please note that escalation procedures and independent dispute resolution options vary by jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by message to your account. Continued use of BetAlice following notification constitutes acceptance of the revised terms. It is your responsibility to review these conditions regularly.