User Privacy Policy
Welcome to the privacy policy for Bet Alice. This page explains what personal and technical information we collect when you use our online casino and sports betting services, how we use and protect that information, and the choices available to you. We take your privacy seriously and aim to be clear about our data handling so you can make informed decisions while using our site.
Types of data we collect
We collect information that allows us to create and maintain your account, deliver services, and meet legal obligations. This includes personal data, technical data, and transactional information gathered during normal use of the platform.
Personal data
Personal data may include your name, date of birth, contact details, address, identity documents provided for verification, and any communications you send us. We use this information to verify age and identity, manage your account, and respond to enquiries.
Technical data
Technical data covers device and connection details such as IP address, browser type, operating system, device identifiers, and log information. We collect this data to maintain site security, improve performance, and diagnose technical issues.
Transactional data
Transactional data includes deposits, withdrawals, bet history, game activity, account balances, and payment method details. We record this information to process payments, manage wagers, and comply with anti-money laundering and fraud prevention checks.
How we use your information
We use data to provide and improve our services, process transactions, verify identity, prevent fraud, and communicate about your account. Data also helps us personalise content, show you relevant offers, and meet regulatory obligations where applicable. We do not use personal data for purposes you have not consented to, except where required by law.
Data protection practices
We protect information using standard security measures such as encryption in transit, access controls, and secure storage systems. Staff access to personal data is restricted to those who need it for operational or compliance reasons. We regularly review our security practices and update them to address emerging threats.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functions, and measure usage. Some cookies are essential for login and payment flows, while others help with analytics and personalised content. You can manage cookie preferences through your browser or the site settings.
User rights
You have rights over your personal data, including the right to access, correct, or object to certain processing. You may request a copy of the data we hold about you or ask us to restrict processing in specific circumstances. When you use BetAlice services, you can also set account limits and self-exclude if required.
Access, correction and deletion
If you wish to access, correct or delete your data, contact our support team through the account support channels. We will verify your identity before responding and will process requests within a reasonable timeframe. Note that some information may be retained where required by law or to complete outstanding transactions.
Information sharing and third parties
We share data with trusted service providers who perform functions on our behalf, such as payment processors, identity verification providers, analytics partners, and customer support platforms. We also disclose information when required by law or to prevent fraud. All third parties are contractually bound to handle data securely.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. When material changes occur, we will notify account holders through the site or by email. Continued use of our services after an update means you accept the revised policy.