Contact Our Team

Need a hand? The Bet Alice support team is ready to help with account enquiries, verification, technical issues or general feedback. Our advisers are authorised to assist with deposits, withdrawals and responsible gambling requests, and we aim to resolve routine matters quickly. For urgent issues we can escalate to a specialist in the help centre. All enquiries are handled confidentially and in the customer's favour. Contact us any time through live chat, email or phone.

Department	Contact
Customer support	[email protected] (24/7 live chat and email support, immediate triage)
General enquiries	[email protected] (business enquiries, response within 24-48 hours)
Affiliate enquiries	[email protected] (partner onboarding and commission queries)
Phone	+44 20 7430 5829 (BetAlice help centre, urgent telephone support)
Working hours	Mon-Fri, 09:00-18:00 (UK time; payments team Mon-Fri only)

Support via Email

Email is our preferred contact method for detailed requests, account-related issues or any case that requires documents or additional explanation. Please send your message to [email protected] with a clear subject line and up-to-date contact details so we can find your account quickly. Adding screenshots or a reference number helps us resolve matters faster and avoids unnecessary delays.

Submit Your Inquiry

Name

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Response Time

Bet Alice support aims to respond quickly. Most enquiries are answered within one business day. For straightforward account, bonus or payment questions you can expect a prompt reply; complex investigations, security checks or detailed KYC reviews may take longer depending on their nature. If you need extra help, our team at BetAlice will keep you updated throughout the process.

Feedback

Your feedback helps us improve. If you have suggestions, ideas or spot something that could be better, please tell us, we read every message and use it to improve the site and service. Use live chat, email [email protected] or the feedback form in your account. Bet Alice values your input and BetAlice uses it to refine features and promotions.